Shipping & Returns
Thanks, Bob. Here's a revised version with corrected grammar and improved clarity. I kept the structure and tone intact for consistency with policy language:
General Terms:
Your Dog Place LLC reserves the right to update these rules as necessary. The updated version will be published on www.yourdogplace.com and will take immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of services provided by Your Dog Place. All buyers and suppliers are deemed to have accepted the rules by using the services of Your Dog Place.
Suppliers must publish their own Return & Refund Policy on the product detail page. In the event of a conflict between the supplier’s policy and that of Your Dog Place, Your Dog Place’s policy shall prevail.
For after-sales issues, buyers must file a return and refund request within 30 days of the delivery date, except in cases where a different period has been agreed upon by Your Dog Place. If the return and refund request is filed after this period, the supplier reserves the right to deny after-sales service.
Before an order is shipped, buyers may cancel it by clicking the “Request Refund” button in the Your Dog Place Buyer Center or by contacting customer service. Note that some supplier policies may not allow order cancellations once processing begins. Suppliers must respond to cancellation requests within 3 business days.
If a supplier cannot fulfill an order within the processing time stated on the product page—due to lack of stock or other reasons—the supplier has the right to cancel and refund the order.
If the buyer receives damaged or broken goods and provides compelling evidence, and the goods must be returned, the supplier is responsible for providing a prepaid return label within 3 business days. The supplier must issue a refund once the returned item is marked “in transit” by the logistics provider.
Your Dog Place does not require suppliers to accept “non-defective remorse returns.” Acceptance or rejection of such returns will follow the supplier’s policy listed on the product page.
If the supplier accepts a “non-defective remorse return” and deducts a “restocking and repacking fee,” this fee must not exceed 35% of the order total, per Your Dog Place policy.
Your Dog Place does not mandate whether suppliers must offer warranties or dictate how warranties should be handled.
Refunds must be processed within 3 business days, and redeliveries must be initiated within 5 business days, based on either the supplier’s or Your Dog Place’s policies.
Once a buyer submits an after-sales request, they must provide valid evidence within the designated after-sales period. Failure to do so allows the supplier or Your Dog Place to reject the request.
The determination of whether evidence is valid rests solely with Your Dog Place.
Under Various Circumstances:
1. Refund Request Timing
| Return & Refund Type | Your Dog Place Rules |
|---|---|
| For Unshipped Orders | If the refund request is made after the stated processing time, Your Dog Place will refund the order. If made within the processing time, the supplier has 3 business days to respond. If not, Your Dog Place will process the refund. |
| For Shipped Orders | The supplier has 10 business days to respond. If they fail to do so, Your Dog Place will refund the order. |
2. Goods Returned in Transit
If the package is returned during transit and a refund is requested, the supplier must refund within 3 business days. If redelivery is requested, it must occur within 5 business days.
3. Goods Destroyed in Transit
With valid proof (e.g., a screenshot showing the order was destroyed), the supplier must refund within 3 business days or redeliver within 5.
4. Incorrect Shipping Information
If incorrect details are provided, the buyer must contact the supplier or Your Dog Place. Corrections and cancellations are not guaranteed. If the item ships to the wrong address, the buyer must coordinate with the logistics provider. Returned items in good condition will be refunded or redelivered (with redelivery costs borne by the buyer). If the issue cannot be resolved, the buyer accepts the loss.
5. Defective Products
For damaged, missing, or incorrect goods, the buyer must submit a request with clear photos or videos. The supplier has 3 business days to evaluate the evidence. If valid and a return is needed, the supplier must provide a prepaid return label and issue a refund once the return is in transit. If no return is needed, the refund must be issued within 3 business days. Redeliveries must be initiated within 5 business days. If items are out of stock, the order may be refunded instead.
6. Logistics Issues
6.1 Invalid Tracking: If no valid tracking number is provided within 4 business days, Your Dog Place will refund the order.
6.2 No Tracking Updates: If there’s no update for over 7 business days after the label is created, the supplier must refund within 3 business days of the buyer’s request.
6.3 Extended Shipping Delays: If delivery exceeds the estimated time by 10+ days without tracking updates, the supplier must refund within 3 business days.
Note: These logistics clauses are not applicable during special periods like holidays, pandemics, or extreme weather.
7. Exceptional Circumstances
During abnormal events (e.g., holidays, COVID-19, weather issues), buyers should use the "Contact Us" page or email via their order message. Your Dog Place will respond within two business days.
8. Buyer Responsibilities
If dissatisfied with an after-sale solution, the buyer must open a dispute with Your Dog Place to resolve the issue.
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